Technical Support Specialist

We are seeking a Technical Support Specialist with strong IT and technical knowledge to provide first-level support to end-users, troubleshoot technical issues, and assist in the installation, configuration, and maintenance of hardware and software systems. The ideal candidate should be able to work in a fast-paced environment and communicate technical information clearly to non-technical users.

Key Responsibilities:

Provide technical support via phone, email, remote tools, or in person for hardware, software, and network-related issues.
Diagnose and resolve technical issues related to operating systems (Windows/macOS/Linux), software applications, and basic network connectivity.
Install, configure, and troubleshoot desktop and laptop computers, printers, and other IT equipment.
Assist in maintaining system security, software updates, and patch management.
Document incidents and service requests using the company's ticketing system.
Monitor and maintain network systems, including routers, switches, firewalls, and Wi-Fi.
Provide support for Microsoft Office 365, email configuration, and data backup solutions.
Coordinate with external vendors for escalated support or hardware servicing.
Maintain an inventory of IT assets and ensure proper documentation.
Train or guide end-users on new software or systems.

Required Skills and Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum 1-2 years of experience in a technical support or IT helpdesk role.
Strong understanding of Windows/Mac OS, Office 365, and basic networking (TCP/IP, DNS, DHCP).
Familiarity with IT tools such as Active Directory, remote desktop applications, antivirus software, and ticketing systems.
Excellent troubleshooting, problem-solving, and communication skills.
Ability to prioritize tasks and manage time effectively.
Strong customer service orientation and attention to detail.

Preferred Certifications (Not Mandatory):

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Work Conditions:

May require occasional evening or weekend work for system upgrades or urgent issues.
Ability to lift and move computer equipment if needed.

Skills

Technical Textiles Knowledge IT Knowledge Fluent in English

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor's degree in Information Technology, Computer Science

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jul 14, 2025

Posting Date:

Jun 13, 2025

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.