This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Jun 18, 2023 801 views
Qualifications:
Minimum a bachelor’s degree in Computer sciences or related technology
Certifications:
Sophos Certified
MCP (Microsoft Certified Professionals)
Experience
Minimum 1-year experience
Roles and Responsibilities
- Diagnose and troubleshoot assigned technical issues.
- Research, identify and implement solutions to software and hardware issues.
- Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
- Ask targeted questions from the clients to quickly understand the root of the problem.
- Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.
- Provide prompt and accurate feedback to customers.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prioritize and manage several open issues simultaneously.
- Liaise with vendors and other IT personnel for problem resolution.
- Properly escalate unresolved issues to appropriate internal stakeholders.
- Refer to internal database or external resources to provide accurate tech solutions.
- Document technical knowledge in the company’s portal.
- Maintain jovial relationships with clients.
Skills
- Must have proficient level English language skills.
- Must be Proactive and hardworking.
- Ready to work on the night shift.
Perks and Benefits:
- Remote Job/Work from home
- Medical Insurance for Family
- Quarterly and monthly Bonuses
- Annual Eid Bonus
- Leave Encashment
- Project Bonus
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Work from Home
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors in computer Science
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jul 18, 2023
Posting Date:
Jun 18, 2023
Digital Links Australia
Information Technology · 11-50 employees - Islamabad, Karachi, Lahore, Quetta, Rawalpindi, Swabi, Vehari, Ziarat
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