This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Jun 18, 2023 553 views
Qualifications:
Minimum a bachelor’s degree in Computer Science or related technology with a minimum CGPA of 3.0
Certifications:
- Sophos Architect Certified
- MCSA (Microsoft Certified Solutions Associate)
- CCNA (Cisco Certified Network Associate)
- Veeam Certified Engineer
Experience
- Minimum 4 years relevant experience
- Successfully Completed a minimum of 25 Projects
Roles and Responsibilities
- Diagnose and troubleshoot assigned technical issues.
- Research, identify and implement solutions to software and hardware issues.
- Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
- Ask targeted questions from the clients to quickly understand the root of the problem.
- Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.
- Provide prompt and accurate feedback to customers.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prioritize and manage several open issues simultaneously.
- Liaise with vendors and other IT personnel for problem resolution.
- Properly escalate unresolved issues to appropriate internal stakeholders.
- Refer to internal database or external resources to provide accurate tech solutions.
- Document technical knowledge in the company’s portal.·
- Maintain jovial relationships with clients.
Requirements:
- Excellent communication skills in written and spoken English is a must.
- Excellent customer service.
- Focused and process drive window professional service experience
- Experience with an office setting it up & involved with migration projects
- Agreed to work in night shift
Expertise:
- Windows Server
- Office 365 (Setup & migrations) Exchange
- SCCM
- Active Directory Management Tools
- Legal application experience
- Filesite, BigHand, Carpe Diem or Elite
- Networking (configuring firewalls/ routers/switches)
- Remote support (VPN, RDS)
- Virtualization (VMware)
Perks and Benefits:
- Remote Job/Work from home
- Medical Insurance for Family
- Quarterly and monthly Bonuses
- Annual Eid Bonus
- Leave Encashment
- Project Bonus
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Work from Home
Job Location:
Gender:
No Preference
Age:
30 - 40 Years
Minimum Education:
Bachelors
Degree Title:
Bachelors in computer Science
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Jul 18, 2023
Posting Date:
Jun 18, 2023
Digital Links Australia
Information Technology · 11-50 employees - Bahawalpur, Faisalabad, Islamabad, Karachi, Lahore, Multan, Rawalpindi, Sialkot
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