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Posted Feb 09, 2023 181 views
- Participate in the design of call monitoring formats and quality standards.
- Perform call monitoring and provide trend data to the site management team.
- Use a quality monitoring data management system to compile and track performance at team and individual levels.
- Perform monitors of customer care email responses.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provide actionable data to various internal support groups as needed.
- Provide feedback to call center team leaders and managers.
- Prepare and analyze internal and external quality reports for management staff review.
- Perform other duties as assigned.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Gender:
Female
Age:
20 - 30 Years
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years
Apply Before:
Mar 10, 2023
Posting Date:
Feb 09, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.
Digital Telemarketing Solution Pvt Ltd
Call Center · 101-200 employees - Sargodha
Digital Telemarketing Solution Pvt Ltd established in July 2020 in Sargodha. The nature of business is Call Center.
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