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Front Desk Officer

As the Front Desk Officer, you will be the first point of contact for our mental health establishment, setting the tone for client experience. This pivotal role combines administrative excellence with compassionate client interaction. Success in this position means creating a welcoming, organized environment where clients feel supported from their first encounter with our services. You'll be the essential bridge between clients and our clinical team, embodying our ethical values.

Responsibilities:

Manage client reception, including warmly greeting visitors and handling check-in/check-out processes
Schedule and coordinate appointments using our practice management system
Process payments and handle basic billing inquiries
Maintain a clean, calm, and professional waiting area
Coordinate with clinical staff regarding client arrivals and scheduling changes
Maintain strict confidentiality of all client information

Qualifications:

1-2 years of experience in a front desk or administrative role, preferably in healthcare
Good interpersonal skills
Proficiency with office software
Good written and verbal communication skills
Understanding of or willingness to learn about mental health conditions and terminology
Bachelor's degree or relevant certification a plus

Skills

Communication Skills Front Office Support Receptionist Work

Job Details

Industry:

Healthcare / Hospital / Medical

Functional Area:

Secretarial, Clerical & Front Office

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Kotlakhpat, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

1 Year - 2 Years

Apply Before:

Mar 16, 2025

Posting Date:

Mar 12, 2025

Diip House SMC Pvt Ltd

Healthcare / Hospital / Medical · 1-10 employees - Lahore

Diip is an emerging mental health establishment. We're developing highly specialised services that address diverse mental health needs with thoroughness and precision. At Diip, our vision combines clinical excellence with genuine compassion, creating a space where mental wellness is supported through both scientific rigour and human understanding as we grow our comprehensive service offerings.

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