Assistant Manager- Digital Insurance Operations

The Assistant Manager of Digital Insurance Operations at EFU Life Assurance Ltd. plays a critical role in optimizing operational processes within the digital insurance landscape. This position involves supporting the insurance operations team by implementing innovative solutions, enhancing service delivery, and ensuring client satisfaction. You will engage in various operational tasks while fostering a culture of excellence through effective communication and collaboration. As this role does not include managing a team, it primarily focuses on the coordination and execution of projects that align with the company's strategic goals. The ideal candidate demonstrates a solid understanding of digital tools in insurance, possesses analytical skills, and thrives in a dynamic environment.
Responsibilities

Assist in the development and implementation of various digital insurance operations projects that streamline processes and improve efficiency.
Collaborate with cross-functional teams to analyze and design workflows that enhance the customer journey through digital channels.
Utilize project management methodologies to oversee the progress of ongoing projects, ensuring timelines and deliverables are met.
Analyze performance metrics and operational data to identify trends and insights that support decision-making and drive improvements.
Evaluate and suggest improvements to existing policy administration systems and claims management software to optimize operations.
Support training initiatives aimed at enhancing team capabilities in using various data analysis tools and CRM software related to insurance operations.
Conduct regular assessments of workflow automation tools to identify opportunities for enhancing productivity and reducing manual errors.
Provide ongoing communication with stakeholders to ensure alignment of project objectives and operational goals.
Assist in the preparation of reports and presentations that illustrate operational performance and propose strategic initiatives.
Maintain up-to-date knowledge of industry trends and best practices in digital insurance operations to inform process improvements.