Senior Officer- Corporate Benefits Operations

The Senior Officer in Corporate Benefits Operations at EFU Life Assurance Ltd. is a key position responsible for managing and optimizing the operational aspects of corporate benefits for our clients. This role requires strong communication skills and a focus on customer service to effectively interact with clients and respond to their needs. The ideal candidate has a solid understanding of digital platforms and is proficient in Microsoft Excel and the MS Office Suite. Although this position does not involve managing a team, the candidate will work collaboratively with various departments to ensure the smooth delivery of services and support to our corporate clients. A Bachelor's degree is preferred, along with knowledge of the insurance process to excel in this role and contribute significantly to our operations.
Responsibilities

Manage the end-to-end operations of corporate benefits programs, ensuring that services meet the needs of clients.
Act as the primary point of contact for clients regarding corporate benefits, addressing inquiries and resolving issues promptly.
Utilize Microsoft Excel and CRM software to track, analyze, and report on the performance of corporate benefits programs.
Collaborate with internal teams to ensure seamless implementation and ongoing management of corporate benefits.
Develop and maintain strong relationships with clients to understand their needs, gather feedback, and provide exceptional customer service.
Regularly review processes and procedures to identify areas for improvement and enhance operational efficiency.
Stay updated on industry trends and best practices to provide clients with the most effective corporate benefits solutions.
Prepare and present reports on corporate benefits operations to management, highlighting key performance metrics and areas of improvement.
Assist in training and onboarding new staff on corporate benefits processes and systems as necessary.
Contribute to the development and execution of strategies that enhance client satisfaction and retention.