Female Call Center Representative

Eighteen

Multiple Cities, Pakistan

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Posted Jan 22, 2025 265 views Report Job

PKR. 90,000 - 90,000/Month

As part of your role, you will interact directly with customers who may have questions or concerns about our products and services. Effective communication and problem-solving skills will be vital as you listen actively to callers and evaluate their problems thoroughly. With your experience of 3 to 5 years in a related field, you will also be expected to manage time effectively, staying organized while addressing multiple inquiries. The objective is to respond rapidly and accurately to customer needs, providing the necessary information and facilitating solutions that enhance customer satisfaction.

Responsibilities

Answer inbound calls promptly and professionally, creating a welcoming atmosphere for callers.
Evaluate problems and complaints presented by customers, ensuring a thorough understanding of their needs.
Provide appropriate solutions and respond positively to customers' needs, demonstrating empathy and understanding.
Give detailed information on products or services offered by the company, ensuring accuracy and clarity.
Process orders, forms, and applications accurately, ensuring all customer requests are handled efficiently.
Route calls to other departments or teams when necessary, ensuring that customers receive the best assistance possible.
Maintain accurate records of customer interactions and transactions in the companys database.
Stay updated on product knowledge and company policies to provide informed responses to customer inquiries.
Exhibit problem-solving skills when faced with customer issues, demonstrating flexibility and resourcefulness.
Manage time efficiently while handling multiple calls, ensuring that each customer receives adequate attention.