Customer Service Executive

FDS Communications

Multiple Cities, Pakistan

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Posted Nov 28, 2024 291 views Report Job

PKR. 40,000 - 50,000/Month

We are looking forward to adding highly motivated individuals with excellent command in spoken & written English as well as listening who can handle queries related to the Security Cameras System (DVR, NVR, IP Cameras Etc.) & Other Daily assigned tasks from the Operations Manager for USA clients (particularly Los Angeles, CA) via phone & emails. Ideal Candidate will have a background of computer networking.

FDS Communications, an International company is looking for energetic and dedicated candidates who possess good English communication skills, with the ability to multi-task.
Candidates having experience of inbound/outbound calling and web-based services are encouraged to apply.
Successful individuals would be offered Fixed Basic Salary, Attendance Bonus, U.S. Holidays, Eid Holidays & Annual Bonus.

Duties & Tasks:

Respond to customers professionally to provide technical support or obtain details of complaints.
Provide customer support & technical query resolution via phone & email.
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Provide guidelines to customers according to the set procedures and regulations.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Project management, record keeping, and reporting.
Identify and escalate priority issues per client specifications.
Offer alternative & smart solutions in order to meet accuracy & timeline.
Take all necessary measures to ensure client satisfaction.
Give your 100% to all task assigned by Manager on daily basis.
Take responsibility of all tasks assigned.

Skills Required: