Posted Jul 21, 2023 1636 views
We are looking to add a talented individual to our team as a Customer Service Specialist. The Customer Service Specialist will help drive a high level of customer satisfaction, product adoption and customer retention by successfully resolving questions and providing product assistance with speed and professionalism via phone, email, SMS & chat.
Duties and Responsibilities:
• Act as the first line of communication with clients, focusing intently on customer satisfaction.
• Ability to communicate with clients and close deals.
• Respond to chats, emails and answer inbound calls. Listen and resolve customers' tasks, how to and questions, and then respond accordingly to ensure ongoing customer satisfaction through timely response and successful resolution.
• Meet and/or exceed performance metrics (average time to successfully resolve case, daily close rate, re-open rate and customer satisfaction rate)
• Provide proactive customer follow-up and issue management, including coordination of customer calls.
• Responsible for placing outbound calls to assist with onboarding new customers when needed.
Skills
Job Details
Freewatts Pvt Ltd
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