This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Sep 20, 2023 302 views
Responsibilities:
- Handle incoming calls and assist customers with their inquiries, complaints, and requests.
- Provide timely and accurate information to customers regarding flight schedules, cancelations, rescheduling, baggage allowance, and other relevant information.
- Process flight reservations, ticket bookings, and upgrades as per customer requirements.
- Assist in rebooking or rerouting flights in case of cancelations or delays.
- Resolve customer issues in a professional and empathetic manner, ensuring customer satisfaction.
- Keep accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to address customer concerns and improve overall service quality.
- Stay updated with airline policies, industry regulations, and product knowledge to provide accurate and up-to-date information to customers.
- Meet individual and team targets for customer satisfaction, call resolution, and productivity.
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Oct 21, 2023
Posting Date:
Sep 20, 2023
Galaxy Travel and Tours
Travel/Tourism/Transportation · 1-10 employees - Lahore
Call Canter
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