Customer Service Representative

GlobalTalentConnect is hiring a Remote Customer Service Representative on behalf of a reputable U.S.-based company. This opportunity is ideal for a dedicated and professional individual based in Pakistan who is passionate about delivering excellent customer service. As the first point of contact, you will handle inquiries, resolve issues, and ensure a smooth and satisfying customer experience—all while working from the comfort of your home.

Key Responsibilities

Respond to customer inquiries via email, chat, and phone in a timely, professional, and courteous manner.
Troubleshoot and resolve customer issues efficiently; escalate complex cases when necessary.
Use CRM systems and scheduling tools to manage customer interactions and appointments.
Maintain accurate and detailed records of all customer communications and follow-ups.
Provide clear and comprehensive information about products or services to ensure customer satisfaction.
Collaborate with team members to improve customer service processes and enhance the overall experience.

Requirements

Proven experience in customer service or a similar client-facing role.
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and a proactive approach to customer concerns.
Familiarity with CRM software and online scheduling tools is a plus.
Ability to work independently and manage time effectively in a remote environment.
A reliable internet connection and a quiet, professional workspace at home.

Why Join Us?