Posted Jan 29, 2024 388 views
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic customer support team. As a Customer Service Representative (Internet & Social Media), you will be responsible for providing exceptional customer service that involves informative posting on the social media handles, resolving customer inquiries, and ensuring a positive experience for our valued customers over the company’s official social media handles and contact e-mail.
Key Responsibilities
Customer Support:
- Respond to customer inquiries via specific communication channels only that include, e-mail, chat, and social media.
- Provide accurate, timely, and courteous responses to customer questions, concerns, and issues.
- Troubleshoot and resolve customer problems, aiming for a first-contact resolution whenever possible.
Relationship Building:
- Build and maintain strong customer relationships by demonstrating empathy, understanding, and patience.
- Personalize interactions to ensure customers feel valued and heard.
- Keep detailed records of customer interactions and follow up as necessary.
Product Knowledge and Social Media Posting:
- Acquire in-depth knowledge of the company's products or services to provide accurate information to customers through social media posts.
- Educate customers on product features and benefits through social media posts.
- Stay updated on product updates, changes, and industry trends.
Conflict Resolution:
- Handle customer complaints and disputes with professionalism and a problem-solving attitude.
- Collaborate with other departments to resolve complex issues or de-escalate them as necessary.
Process Improvement:
- Identify and report recurring customer issues to management to improve overall processes and enhance the customer experience.
- Suggest and implement improvements in support procedures and resources.
Customer Feedback:
- Gather and document customer feedback, suggestions, and comments to help the company improve its products and services.
- Share customer feedback with relevant teams to drive continuous improvement.
Product Promotion:
- Identify opportunities to upsell or cross-sell products and services to customers over the internet.
- Contribute to marketing campaigns and promotions by informing customers about new offerings over the Internet.
Qualifications and Other Requirements
- Graduate Degree (a degree in a related field is a plus).
- Prior experience in customer service or a related role is preferred.
- Attention to detail and the ability to multitask.
- Adaptability and willingness to learn about new products and services.
- Proficiency in using social media such as X (formerly Twitter), Meta, Tumblr, and etc is a must.
- English language proficiency and excellent communication skills, both written and verbal are a must.
- Proficiency in using WordPress and related web content management systems is preferred though not a necessity.
Working Condition
- This position is primarily on-site employment.
- Occasional remote work may be available, depending on company policies and customer needs.
- We offer competitive compensation, ongoing training and development opportunities, and a supportive team environment dedicated to fostering professional growth.
If you are passionate about helping customers and are committed to delivering outstanding service, we encourage you to apply for this Customer Service Representative (Internet and Social Media) role and become an integral part of our customer-centric team. Join us in making a positive impact on our customers' lives and the success of our company.
Goree Cosmetics Pvt Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills
Job Details
Goree Cosmetics
We are making anti-oxidant, non-irritating, non-poisonous products by using 100% natural ingredients
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