Branch Operations Manager

Habib Bank Limited (HBL)

Multiple Cities, Pakistan

Apply Now

Posted Nov 27, 2024 11175 views Report Job

PKR. 175,000 - 200,000/Month

Act as a second in command of the branch by assisting BM in running branch functions smoothly
Ensure all processes are followed as per Branch Operations, Foreign exchange manuals & KYC/AML policy, while ensuring Compliance and TATs are met as per Service Level Agreement between departments.
Ensure, manage, and supervise over the counter services in the branch to achieve timely and accurate processing of customer
requested transactions, while ensuring service delivery is as per the prescribed standards and SLAs between the functions of
the bank.
Ensure all trade operations support is managed and supervised by following procedures to ensure adherence to the bank’s risk and compliance policies. (Wherever applicable)
Ensure that all regulatory reporting’s submitted on timely basis to avoid non-compliance at all levels.
Supervise and ensure compliance with money laundering and terrorist financing regulations and Know Your Customer Guidelines, while regularly reviewing KYC status, customer profiles, conduct risk assessments, authorization of daily transactions, to ensure that the branch conducts its business following the required system/ process flow to counter money laundering and terrorist financing.
Accountable for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions and Internal Control to effectively support the front-line of the branch
Ensure all processes are performed as per bank policies to achieve best satisfactory audit ratings in internal, external and SBP audits
Custodian of ATM’s PIN, Branch Security Stationery, Keys of Vault, Safe and Server room
Overall accountability of General Banking Including Account Opening, Cash Department, Clearing Department, Remittances Department, Term Deposit, ATM Operations & Others
Ensure the bank is not exposed to any unwarranted risk by implementing risk management and accountability at each level particularly against money laundering.
Coordination with branches & Head Office on matters related to Operations, Treasury, Credit Administration, Trade Finance, Finance, Administration, and Information Technology Department etc.
Supervise Initialization and End of the Day of the banking application.
Accountable for migration of OTC traffic to alternate channels by educating the customers and demonstrating the efficiency
Provide guidance and recommendations to support the resolution of all customer cases to improve overall customer experience.
Facilitate growth in business and strengthen Bank by ensuring customer satisfaction, actively participate for retention of deposits, identify, and follow up on cross sell leads along with the branch manager, to strengthen the liability position of the bank
Ensure liaison with all branch stakeholders for the overall growth of business for the branch
Responsible to ensure all customer grievances are resolved efficiently and according to customer satisfaction
Accountable to maintain proper upkeep / maintenance of the branch to provide comfortable look and feel to customer and staff.
Management of variable cost factor pertaining to branch operations and to maintain the cost at minimum level and within budget to ensure branch efficiency, with approval/ consent of the BM
Lead the Branch Operations team to set individual objectives, review performance appraisals and provide on-going feedback on a formal and informal basis so that all staff are aware of what they are required to achieve and how they are performing against their objectives with mutual agreement of BM
Implement technological and procedural changes introduced by Head Office the department to ensure higher efficiency and better quality of service under supervision of BM
Responsible for any additional task assigned by the line management

Skills

Communications Skills Admin Operations Management Team Building Creative Writing

Job Details

Industry:

Banking/Financial Services

Functional Area:

Retail

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gujranwala, Kharian, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bussiness Administration

Career Level:

Experienced Professional

Minimum Experience:

10 Years

Apply Before:

Dec 28, 2024

Posting Date:

Nov 27, 2024

Habib Bank Limited (HBL)

Banking/Financial Services - Gujranwala, Kharian

HBL believes in serving the nation and building the country strong. We are always at the forefront to support noble causes and promote the social & cultural activities in the country. The Public Relation Division of HBL sponsors various social, cultural and sports events to generate healthy activities in the society. It also organizes religious programs to uphold the religious tradition of our people. The Division represents the bank at important forums to exchange views on national & international issues with various organizations to boost the intellectual activities.