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Call Center Supervisor

Hair Energy by Ayesha Sohaib Unverified

Lahore , Pakistan

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Posted Jan 07, 2025 185 views Report Job

PKR. 25,000 - 45,000/Month

Hair Energy is seeking an experienced Call Center Supervisor to lead and manage our customer service team. The ideal candidate will ensure smooth call center operations, drive performance, and maintain a high standard of customer satisfaction.

Key Responsibilities:

  • Supervise and monitor daily call center activities to ensure targets are met.
  • Train, mentor, and evaluate the performance of call center agents.
  • Develop and implement strategies to improve customer service quality and efficiency.
  • Handle escalated customer inquiries and resolve issues effectively.
  • Prepare and present performance reports to management.
  • Ensure compliance with company policies and industry standards.

Qualifications:

  • Bachelor’s degree or equivalent in a relevant field.
  • Minimum 2-3 years of experience in a call center supervisory role.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to analyze performance metrics and drive improvements.
  • Proficient in CRM tools and call center software.

Why Join Hair Energy?

  • Work with a dedicated team in a fast-paced and supportive environment.
  • Opportunity to contribute to customer satisfaction and company success.
  • Competitive salary and career growth opportunities.

Skills

Training Management Compliance Team Mentoring

Job Details

Job Channel:
Women Jobs
Industry:
E-Commerce / E- Business
Functional Area:
Client Services & Customer Support
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
Female
Age:
25 - 45 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years
Apply Before:
Feb 08, 2025
Posting Date:
Jan 07, 2025

Hair Energy by Ayesha Sohaib

E-Commerce / E- Business · 101-200 employees - Lahore
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