Posted Jun 23, 2025 296 views
Key Responsibilities:
Platform Oversight: Oversee the functionality, performance, and upgrades of core platforms including HRMS, SAP, EMIS, and other business-critical systems.
User Support & Troubleshooting: Manage and resolve user issues, system bugs, and access requests across all supported platforms in coordination with relevant vendors or internal teams.
System Integration & Optimization: Ensure proper integration of digital platforms for smooth data flow and reporting. Identify opportunities for automation and digital improvement.
Coordination with Departments: Liaise with HR, Finance, Programs, and Admin teams to understand system needs and deliver technical support aligned with operational goals.
Data Security & Access Control: Ensure user access management, data privacy, and platform security in accordance with organizational policies and compliance standards.
Training & Capacity Building: Organize user trainings and develop simple user manuals or SOPs to enhance platform adoption and efficiency.
Vendor Management: Coordinate with software vendors and consultants for maintenance, customizations, service agreements, and system upgrades.
Reporting & Documentation: Maintain documentation of support activities, change logs, and performance reports for IT systems under management.
Qualifications & Experience:
Minimum Bachelor’s degree (Master’s preferred) in Information Technology, Computer Science, or a related field.
At least 5 years of relevant experience managing enterprise systems and providing IT support, ideally within HRMS, SAP, EMIS, or similar platforms.
Strong communication, analytical, and problem-solving skills.
Job Details
Human Development Foundation
Twenty years of saving and transforming lives For over two decades, HDF has been striving to eradicate multidimensional poverty through its unique model of holistic community development. HDF is one of the highest-rated Non-Profit Organizations (NPOs) by the Pakistan Center for Philanthropy (PCP) and is registered under section 42 of the Companies Act, 2017. HDF is privileged to operate in Pakistan under a valid MOU duly signed with Economic Affairs Division (EAD).
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