Customer Success Specialist - Non Voice

ibex

Multiple Cities, Pakistan

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Posted Dec 12, 2024 985 views Report Job

PKR. 90,000 - 100,000/Month

A sense of humor helps a lot too.

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
Assist customers with their items purchased through an e-commerce website
Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
Providing alternatives to products items, which are not available on the e-commerce website
Follow standard processes and procedures when it comes to providing the resolution
Staying up to date with the latest updates on system information, process changes, and future updates

Job Specifications:

O Levels Intermediate or above
Excellent Written and Verbal English communication
Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills.
You have empathy and can place yourself into the shoes of the people you interact with.
You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent.
You are able to take your thoughts and put them together in an easy-to-understand language.
You are able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

Critical Thinking
Time Management
Specialist Focus
Organizing
Priority Setting
Problem-Solving
Professional Composure

Skills

Customer Satisfaction Management Client Dealing Communication Skills

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Karachi, Lahore, Pakistan

Gender:

No Preference

Age:

18 - 39 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Jan 13, 2025

Posting Date:

Dec 12, 2024

'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!