Customer Support Executive

ibex

Multiple Cities, Pakistan

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Posted Dec 19, 2024 575 views Report Job

PKR. 35,000 - 45,000/Month

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude.

Responsibilities:

Respond to customers professionally to provide information about products and services, take cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation
Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

What We Seek in You:

Collaborative mindset
Customer service focus
Hands-on-problem solving ability
The ability to communicate technical information in a simple manner

Job Requirements:

Bachelors or above
Customer support and other job experience preferred
Good Written and Verbal English Communication
Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaways:
Unlimited exposure
A chance to polish your skills
A great learning environment
Ample experience to build a future path for yourself
An opportunity to operate with a highly trained and diversified network of people

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for! We hire great people that do great work and are deserving of appreciation and rewards. But this has nothing to do with your experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What You Can Expect After Applying

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Skills

Communication Skills Client Dealing Client Acquisition Skills

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Karachi, Lahore, Pakistan

Gender:

No Preference

Age:

18 - 40 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Jan 20, 2025

Posting Date:

Dec 19, 2024

ibex

BPO - Islamabad, Karachi, Lahore

'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!