Posted Jan 17, 2024 220 views
Your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.
Key Responsibilities
- Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media
- Troubleshooting and resolving customer issues by providing accurate and relevant information
- Escalating complex issues to higher-level designers or management as required
- Building rapport and maintaining good relationships with customers by providing exceptional customer service
- Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up
- Keeping up-to-date with product and service knowledge to provide accurate information to customers
- Maintaining accurate and detailed customer records and updating them as necessary
Requirements
- Proven customer support experience, preferably in a fast-paced environment
- Excellent English spoken skills
- Preferably female
- Ability to work in a team environment
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Ability to work under pressure and meet tight deadlines
- Proficiency in using computer applications and tools, including Microsoft Office
Skills
Job Details
IBP Global
.
What is your Competitive Advantage?
Similar Job Titles
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
