Chat Support Agents

Key Responsibilities:Respond promptly and professionally to customer email inquiries, ensuring a high level of service and satisfaction.Assist customers with sales inquiries, providing detailed information about our packaging products and services.Process customer orders and provide confirmations, updates, and follow-ups as needed.Collaborate with sales and production teams to ensure timely resolution of customer issues.Maintain accurate records of customer interactions and transactions in our CRM system.Identify opportunities for upselling or cross-selling additional products based on customer needs.Stay updated on product knowledge, industry trends, and company policies to provide accurate information.Contribute to team goals and assist in developing solutions to improve customer support processes.Qualifications:High school diploma or equivalent; additional .Previous .Strong written communication skills with a keen attention to detail.Proficient in using email platforms, CRM systems, and basic Microsoft Office applications.Ability to work independently in a fast-paced, night shift environment.Strong problem-solving skills and a proactive approach to customer service.Availability to work night shifts, including weekends and holidays as required.What We Offer:Competitive .Opportunity to work in a dynamic and supportive environment.Career growth potential within a rapidly expanding company.Paid training and professional development opportunities..00 - Rs45,000.00 per month