Account Manager

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing . We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.. This roleinvolves end-to-end account ownership, from onboarding to order management, ensuring strongrelationships, revenue growth, and timely payment recovery. The ideal candidate should be proactive,customer-centric, and skilled in negotiations.Responsibilities:1. Client Acquisition & Account Management:Identify and onboard new HORECA and O&I clients.Build and maintain strong relationships with key stakeholders.Act as the primary point of contact for assigned accounts.2. Sales Growth & Business Expansion:Develop and execute account strategies to drive sales and meet revenue targets.Identify cross-selling and upselling opportunities within existing accounts.Collaborate with internal teams (operations, finance, and marketing) to ensure seamless servicedelivery.3. Order & Relationship Management:Handle end-to-end order processing, ensuring timely fulfillment.Monitor stock availability and coordinate with supply chain teams.Provide regular updates to clients on promotions, new products, and pricing.4. Payment Recovery & Account Retention:Ensure timely invoicing and payment recovery from clients.Address and resolve any billing or payment-related issues.Implement strategies to retain high-value clients and minimize churnQualifications..Skills: Strong negotiation, communication, and relationship management skills.Mindset: Target-driven, proactive and problem-solving approach.Tech Savvy: Comfortable using CRM tools, MS Excel, and data analysis for reporting.Additional InformationEnjoyable, dynamic and challenging working environmentResponsibility from day one in a fast-growing global companyEmployee Discount CodesRegular company and team eventsE-learning platform