Intern - Customer Service Operations

Job Summary
We are seeking a detail-oriented and proactive professional to support the Customer Service Operations (CSO) department. This role involves a blend of administrative support, data analysis, inventory management, and collaboration with field staff to ensure smooth operational workflows. The ideal candidate will be adept at handling multiple tasks, possess strong communication skills, and demonstrate proficiency in various Microsoft Office applications. Frequent travel is expected to support field operations and team coordination.

Key Responsibilities
- Provide comprehensive administrative support to the Customer Service Operations team, ensuring all tasks are completed efficiently and accurately.
- Analyze deployment data related to operations and deliver actionable feedback to the CSO team to enhance service delivery and operational effectiveness.
- Manage inventory processes, including tracking and organizing stock, while performing essential back-office assignments to support daily operations.
- Identify and recommend appropriate tools, templates, and resources that can be utilized by field staff to improve their productivity and service quality.
- Collaborate effectively within a team environment, demonstrating the ability to prioritize tasks and manage time to meet deadlines.
- Maintain clear and professional communication with internal teams and external stakeholders, ensuring all interactions are conducted in fluent spoken and written English.
- Support the CSO department by traveling frequently to various locations as required, facilitating on-site coordination and operational support.

Required Qualifications
- Proven experience in administrative support or operations within a customer service or similar environment.
- Strong analytical skills with the ability to interpret deployment data and provide meaningful insights.
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and PowerBI for data visualization and reporting.
- Excellent verbal and written communication skills in English, enabling effective interaction across teams and with field personnel.
- Demonstrated ability to work collaboratively in a team setting while managing multiple priorities efficiently.
- Flexibility and willingness to travel frequently to support operational needs and field activities.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in customer service operations or a background in logistics and inventory management will be highly valued. Familiarity with data analysis tools beyond PowerBI and advanced Excel functions will be advantageous. The role offers the opportunity to engage with diverse teams and gain hands-on experience in operational support across multiple locations, fostering professional growth and development.

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This position is ideal for individuals who thrive in dynamic environments, enjoy problem-solving, and are committed to supporting operational excellence through meticulous administrative and analytical work. If you are motivated, detail-focused, and ready to contribute to a collaborative team, we encourage you to apply.