Call Centre Agents

Job Summary
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for handling inbound calls efficiently, assisting customers with their orders, addressing complaints, and providing timely solutions to inquiries. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to delivering outstanding customer service. The position involves working in rotational shifts, including weekends and holidays, to ensure continuous support for our customers.

Key Responsibilities
- Respond promptly and courteously to inbound customer calls, ensuring a positive and professional interaction every time.
- Assist customers with placing orders, resolving complaints, and answering inquiries to provide a seamless customer experience.
- Collaborate effectively with various branches and departments to address and resolve customer issues swiftly and accurately.
- Maintain detailed and accurate records of all customer interactions and transactions to support service quality and operational efficiency.

Required Qualifications
- Strong communication skills, both verbal and written, with the ability to listen actively and respond clearly.
- Proven problem-solving abilities to handle customer concerns and provide effective solutions.
- Comfortable and proficient in using computers and call handling software to manage customer interactions.
- Ability to thrive in a fast-paced work environment, managing multiple tasks and priorities efficiently.
- Flexibility to work in rotational shifts, including weekends and holidays, to meet the demands of the business and provide continuous customer support.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in customer service or call center environments will be at an advantage. The role offers the opportunity to develop valuable communication and problem-solving skills within a supportive team setting. Working in rotational shifts provides flexibility and exposure to diverse operational hours, which can be beneficial for work-life balance and career growth.

If you are a motivated individual with a passion for helping customers and a commitment to excellence, we encourage you to apply and become a vital part of our customer service team.