Customer Support & Chat Support Officer

Job Summary
We are seeking a dedicated Customer Support Representative to join our team, providing exceptional service across multiple communication platforms. The ideal candidate will handle customer inquiries efficiently and professionally via Email, Instagram, WhatsApp, Facebook, TikTok, and phone calls. This role requires excellent communication skills, the ability to manage a fast-paced environment, and a customer-focused mindset to ensure satisfaction and positive engagement.

Key Responsibilities
- Respond promptly and effectively to customer queries across various platforms including Email, Instagram, WhatsApp, Facebook, TikTok, and telephone calls.
- Communicate clearly and professionally to resolve customer issues, ensuring a high level of satisfaction and positive experience.
- Manage multiple customer interactions simultaneously in a dynamic and fast-moving environment without compromising quality or professionalism.
- Utilize strong interpersonal skills to engage with customers, building rapport and trust through every interaction.
- Apply a foundational understanding of beauty and skincare products to assist customers with relevant information and guidance, enhancing their overall experience.
- Maintain consistent efficiency and professionalism while navigating different customer engagement channels, adapting communication style as needed to suit each platform.

Required Qualifications
- Proven experience in customer service or support roles, preferably in a multi-channel environment.
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Strong interpersonal skills to effectively engage with diverse customer profiles.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously in a fast-paced setting.
- Comfortable using social media platforms and communication tools such as Email, WhatsApp, Instagram, Facebook, TikTok, and phone systems.
- Detail-oriented with a commitment to maintaining professionalism and accuracy in all customer interactions.

Preferred Qualifications and Benefits
- Basic knowledge of beauty and skincare products is preferred, enabling more informed and helpful customer support.
- Opportunity to develop skills in digital communication and social media engagement within a growing industry.
- Work in a dynamic environment that values customer satisfaction and continuous improvement.

This role is ideal for candidates who thrive in interactive, customer-facing positions and are eager to contribute to a brand that values quality service and customer care. If you are motivated, communicative, and adaptable, we encourage you to apply and join our team.