Sales & Service Intern - Ecommerce

Job Summary
We are seeking a dedicated and proactive professional to manage our customer portfolio and oversee our ecommerce platform. This role involves driving business development initiatives, ensuring seamless coordination across departments, and enhancing the overall customer experience. The ideal candidate will be a strong communicator with a customer-centric mindset, capable of fostering long-term relationships and delivering measurable improvements in service quality.

Key Responsibilities
- Manage and maintain a diverse customer portfolio, ensuring each client receives personalized attention and support tailored to their needs.
- Oversee the operations and performance of the ecommerce platform, ensuring it meets business objectives and customer expectations.
- Lead business development activities focused on expanding customer engagement and driving revenue growth.
- Collaborate cross-functionally with teams such as sales, marketing, logistics, and customer service to ensure service targets and key performance indicators are consistently met.
- Develop and implement strategies aimed at improving the overall customer experience, identifying pain points, and proposing actionable solutions.
- Regularly contact clients to gather feedback on services provided, monitor satisfaction levels, and prepare progress reports to inform internal stakeholders and guide continuous improvement efforts.

Required Qualifications
- Excellent communication skills, both verbal and written, to effectively interact with clients and internal teams.
- Strong organizational abilities to manage multiple accounts and coordinate cross-departmental activities efficiently.
- Customer-focused approach with the ability to understand client needs and translate them into actionable business strategies.
- Experience or familiarity with ecommerce platforms and business development processes is highly desirable.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in customer portfolio management, ecommerce operations, or business development will be at an advantage. The role offers the opportunity to work in a dynamic environment where strategic thinking and collaboration are highly valued.

If you are passionate about enhancing customer relationships and driving business growth through effective management and strategic initiatives, we encourage you to apply.