Call Center Coordinator-CSR-BPO

Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will excel in communication, demonstrate strong organizational skills, and have a proven ability to maximize sales opportunities. This role requires working night shifts, making flexibility and commitment essential. If you thrive in a fast-paced environment and are motivated to achieve sales targets while delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
- Actively listen to customers during interactions, ensuring full understanding of their needs and concerns.
- Pay close attention to detail to provide accurate information and resolve issues efficiently.
- Demonstrate excellent communication skills, both verbal and written, to engage customers effectively.
- Organize and manage customer interactions systematically to maintain high service standards.
- Identify and maximize sales opportunities by promoting relevant products or services.
- Consistently work towards achieving and exceeding individual and team sales targets.
- Adapt to night shift schedules as required, maintaining productivity and professionalism throughout.

Required Qualifications
- Strong active listening skills with the ability to understand and address customer needs accurately.
- Excellent communication skills, including clarity, persuasion, and empathy.
- Proven organizational abilities to handle multiple customer interactions and follow-ups efficiently.
- Demonstrated experience in sales or customer service roles with a focus on meeting targets.
- Flexibility to work night shifts and maintain consistent performance during these hours.
- Ability to work independently as well as collaboratively within a team environment.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in night shift customer service or sales roles will be highly regarded. We offer a supportive work environment with opportunities for professional growth and development. Working night shifts may also come with shift differentials or additional compensation, reflecting the commitment required for this schedule.

If you are a motivated individual who values attention to detail and excels in customer engagement while driving sales, this position offers a rewarding opportunity to contribute to our company’s success. Apply today to become a vital part of our team.