IT Manager – ePOS & Call Center Systems Expert (Restaurant Industry)

Call Cafe

جون ۰۵, ۲۰۲۵ شائع ہوئی 143 نے دیکھا Report Job

PKR. 100,000 - 100,000/Month

Job Summary
We are seeking a highly skilled and detail-oriented professional to manage and support ePOS systems and call center technologies within a fast-paced restaurant and call center environment. The ideal candidate will have extensive experience with popular ePOS platforms, VoIP integration, and CRM systems to ensure seamless order processing, data security, and operational efficiency. This role requires a proactive problem-solver who can train staff, automate workflows, and collaborate effectively with cross-functional teams to optimize technology performance.

Key Responsibilities
Manage and troubleshoot various ePOS systems, including Toast, Square, Lightspeed, and Oracle MICROS, ensuring smooth operation in a high-volume restaurant and call center setting. You will be responsible for diagnosing and resolving technical issues promptly to minimize downtime.

Integrate 3CX VoIP technology—covering call queues, interactive voice response (IVR), and call routing—with ePOS platforms and Zoho CRM. This integration is crucial for streamlining order processing and improving customer interaction efficiency.

Oversee all call center technology components, such as call recording, pause/resume functionality, and agent dashboards. Ensuring these tools operate effectively will support agent productivity and compliance.

Conduct comprehensive training sessions for staff on ePOS shortcuts, CRM workflows, and call center technologies. Empowering employees with the right knowledge will enhance operational accuracy and speed.

Maintain strict PCI compliance standards for all payment systems and ensure data security protocols are consistently followed to protect sensitive customer information.

Automate repetitive and manual tasks, including order synchronization between ePOS systems and Zoho CRM, to reduce errors and improve workflow efficiency.

Collaborate closely with restaurant managers and IT teams to identify and resolve any technical bottlenecks or system inefficiencies, fostering a cooperative approach to problem-solving.

Required Qualifications
Demonstrated mastery of ePOS systems such as Toast, Square, and Clover, including hands-on experience with installation, troubleshooting, and generating detailed reports.

Proven expertise in managing 3CX VoIP systems, with a strong understanding of call routing, IVR setup, and queue management tailored for call center environments.

Proficiency in Zoho CRM, including the ability to create and manage custom workflows, log calls accurately, and track sales activities effectively.

A solid background in restaurant technology, with familiarity in online ordering platforms, kitchen display systems (KDS), and delivery service integrations.

Exceptional problem-solving skills, particularly in diagnosing and debugging synchronization issues across ePOS, CRM, and call center systems, ensuring seamless data flow and operational continuity.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional certifications in PCI compliance, VoIP administration, or CRM customization will have a competitive edge.

This role offers the opportunity to work in a dynamic environment where technology directly impacts customer experience and business success. You will collaborate with diverse teams and contribute to continuous improvement initiatives.

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This position is ideal for a technology-savvy professional passionate about optimizing restaurant and call center operations through innovative system integration and user training. If you thrive in a fast-paced setting and enjoy solving complex technical challenges, we encourage you to apply.