Customer Support Executive

Job Summary
We are looking for a motivated and proactive Customer Support Executive to join our team in a dual capacity. This role requires a professional approach to handling customer inquiries while actively focusing on upselling and converting leads into sales. The successful candidate will deliver outstanding customer service, foster strong client relationships, and promote our products and services to both existing customers and prospects. This position offers a unique blend of customer support and sales responsibilities, ideal for someone eager to grow in a dynamic environment.

Key Responsibilities
Respond promptly and professionally to customer inquiries through multiple channels including chat, email, and phone. Building and maintaining long-lasting customer relationships is essential to this role. You will need to understand each customer’s needs thoroughly and recommend suitable products or services accordingly. A critical part of the job is following up with leads to convert them into paying customers, ensuring a smooth transition from inquiry to sale.

Handling and resolving customer complaints or concerns efficiently is another important responsibility, ensuring customer satisfaction and loyalty. Accurate documentation of all customer interactions and sales activities must be maintained to support internal processes. Collaboration with various internal teams is necessary to provide a seamless and positive customer experience. Consistently meeting or exceeding individual and team sales targets will be expected.

Required Qualifications
Excellent command of English, both spoken and written, is essential for effective communication. Strong interpersonal skills are required to manage customer interactions professionally and empathetically. The ideal candidate will demonstrate confidence, persuasiveness, and a clear sales-oriented mindset. A positive attitude focused on delivering exceptional customer satisfaction is critical. The ability to multitask and perform well under pressure is necessary to manage the diverse demands of this role. Previous experience in customer support or sales will be considered an advantage.

Preferred Qualifications and Benefits
We offer a competitive basic salary complemented by performance-based incentives and commissions, rewarding your success and dedication. Our work environment is friendly and collaborative, fostering teamwork and mutual support. There are ample opportunities for training and professional development to help you enhance your skills and advance your career. This is a full-time position based at our office location, providing stability and a structured work setting. The salary range for this role is Rs 60,000 to Rs 100,000 per month, reflecting experience and performance.

This position is ideal for individuals who thrive on customer interaction and enjoy the challenge of sales. It provides an excellent platform for professional growth while making a meaningful contribution to the company’s ongoing success. If you are driven, customer-focused, and sales-savvy, we encourage you to apply and become a valued member of our team.