E-Commerce Specialist

Job Summary
Vampwelt, a fast-growing e-commerce shoe retailer, is looking for a dedicated Customer Service Representative to join our team. This role is essential in managing customer interactions through phone calls and messaging platforms, ensuring accurate order processing and delivering an outstanding customer experience. The ideal candidate will have hands-on experience with Shopify order fulfillment, courier coordination, and general e-commerce operations. This position offers an exciting opportunity to contribute to a dynamic online retail environment.

Key Responsibilities
The Customer Service Representative will be responsible for confirming customer orders via phone to guarantee accuracy and customer satisfaction. Promptly responding to customer inquiries and comments across multiple communication channels—including direct messages and WhatsApp—is a critical part of the role. You will also process orders received through these messaging platforms, ensuring seamless order management.

Another important aspect of the job involves liaising with courier companies to negotiate and secure competitive delivery rates, helping to optimize shipping costs. Managing product returns and efficiently handling customer complaints are also key duties, aimed at maintaining high service standards and fostering customer loyalty.

Required Qualifications
Candidates must have proven experience in customer communication and order management within an e-commerce setting. A strong working knowledge of Shopify’s order fulfillment processes is essential to ensure smooth operations. Familiarity with courier companies and logistics related to e-commerce deliveries is required to effectively manage shipping and returns.

Excellent verbal and written communication skills are necessary for professional and clear interaction with customers. The ability to multitask and manage multiple customer service channels simultaneously is also important to meet the demands of this fast-paced role.

Preferred Qualifications and Benefits
Experience in the footwear or retail e-commerce sector is highly advantageous and will help candidates better understand the product and customer base. This is a full-time, in-person position based at the company’s location, providing a collaborative work environment.

The role offers a competitive monthly salary ranging from Rs 25,000 to Rs 40,000, commensurate with experience and performance. This is an excellent opportunity for proactive, customer-focused individuals eager to grow with a vibrant e-commerce business.

If you meet the qualifications and are interested in joining Vampwelt, please prepare your CV and submit it through the designated application channels. We look forward to welcoming a motivated professional to our team who shares our commitment to exceptional customer service and operational excellence.