Call Center Representative

Job Summary
We are seeking enthusiastic and motivated individuals, including fresh graduates and experienced professionals, with excellent English-speaking skills to join our vibrant team. This role is perfect for confident candidates eager to build their careers in a fast-paced environment. Successful applicants will engage with clients across the US and Canada, playing a vital role in delivering exceptional customer service.

Key Responsibilities
Candidates will be expected to communicate fluently in English, maintaining a neutral or clear accent to ensure clear understanding. You will provide professional and courteous support to customers primarily through phone interactions. Handling client inquiries and resolving issues efficiently will be a core part of your daily tasks. Maintaining a positive, growth-oriented mindset while collaborating within a team environment is essential. Additionally, adherence to company policies and procedures during all customer interactions is mandatory to uphold service standards.

Required Qualifications
Applicants must be fluent English speakers with a neutral or clear accent, which is a mandatory requirement. Strong verbal communication and active listening skills are essential to effectively assist customers. Confidence and professionalism in managing customer interactions are critical for success in this role. Candidates should also be willing to work in shifts and adapt to the demands of a fast-paced work environment.

Preferred Qualifications and Benefits
While previous experience in an international call center is advantageous, it is not a prerequisite. The position offers a competitive basic salary ranging from PKR 45,000 to PKR 90,000 per month. In addition, there is a performance-based bonus potential of up to PKR 100,000 monthly, rewarding high achievers. Employees can expect opportunities for growth and salary increments every three months, contingent on performance.

A comprehensive 7-day training program is provided to equip new hires with the necessary skills and knowledge to excel in their roles. Flexible shift options are available to accommodate different schedules:
- Part-Time shifts: 6:00 PM – 12:00 AM or 12:00 AM – 6:00 AM
- Full-Time shifts: 7:00 PM – 4:00 AM or 9:00 PM – 6:00 AM

Please note, this is an in-person position requiring attendance at the designated work location.

During the application process, candidates will be asked to self-assess their English proficiency on a scale of 1 to 10 and disclose any previous call center experience. This role offers a competitive salary package and a supportive environment focused on career advancement.

If you are eager to join a dedicated team committed to delivering outstanding service to clients in North America, we encourage you to apply and take the next step in your professional journey.