Customer Service Representative

Ghazi Sports Pvt Ltd Faisalabad

Lahore , Pakistan

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Posted 4 days ago 82 views Report Job

PKR. 45,000 - 45,000/Month

Job Summary
E Network (Pvt.) Ltd. is looking for a dedicated Customer Service Representative to join our energetic team based in Johar Town, Lahore. The ideal candidate will act as the primary liaison between the company and its customers, providing timely, professional, and effective support. This role demands excellent communication skills and a strong customer-centric mindset. While prior experience in customer service is preferred, it is not a strict requirement. This is a full-time position with working hours from 9:00 AM to 6:00 PM, offering a great opportunity for individuals eager to develop their careers in a supportive environment.

Key Responsibilities
The Customer Service Representative will be responsible for promptly addressing customer inquiries through various channels, including phone, email, and chat. You will be expected to handle complaints and resolve issues efficiently, always demonstrating empathy and professionalism to ensure customer satisfaction. Maintaining accurate and detailed records of all customer interactions and transactions is essential to this role. Additionally, you will collaborate closely with internal departments to facilitate a seamless customer experience. Providing clear, accurate, and up-to-date information about our products and services to customers is also a critical part of the job.

Required Qualifications
Candidates must hold a Bachelor’s or Master’s degree in any discipline. Strong verbal and written communication skills are essential for effective interaction with customers and team members. The ability to work well under pressure and manage multiple tasks simultaneously is crucial. Basic computer skills are required, and familiarity with Customer Relationship Management (CRM) systems will be considered an advantage.

Preferred Qualifications and Benefits
While previous experience in customer service is beneficial, it is not mandatory, making this role accessible to motivated individuals looking to start or grow their careers in this field. E Network (Pvt.) Ltd. offers a friendly and supportive work environment that encourages professional development and career advancement. The company provides a competitive salary ranging from Rs45,000 to Rs55,000 per month, along with additional benefits. This position requires working on-site at our Johar Town office, fostering direct engagement with the team and customers.

We invite applications from enthusiastic and qualified candidates who meet the above criteria. The deadline to apply is June 20, 2025. This role represents an excellent opportunity to join a reputable organization and build a rewarding career in customer service.