Sales Operations Associate

Job Summary
KIDAN is a family-owned, multicultural international IT consultancy that has expanded from serving a single client to supporting over 700 enterprises worldwide. Renowned for our proactive problem-solving approach, we specialize in delivering secure and reliable IT management and security solutions. Our success is driven by a talented team committed to making a global impact in IT management and security. We are seeking passionate professionals dedicated to building secure, high-performing IT environments who value professional excellence and ethical business practices to join us on this exciting journey.

Key Responsibilities
You will play a vital role in supporting our sales operations by accurately entering and updating contact information and account details within the Customer Relationship Management (CRM) system. Maintaining and updating the ticketing system is essential to ensure all tickets are properly documented and current. You will assist in reviewing and analyzing sales quotes and offers to verify their accuracy and completeness.

Collaboration is key, as you will work closely with the team to compile and maintain an organized list of upcoming renewals. Filtering and categorizing leads according to predefined criteria will support our sales efforts effectively. Additionally, you will provide support to the Sales Operations Team Lead with various ad-hoc tasks and projects as needed.

As a point of contact for both internal and external inquiries, you will ensure timely and effective communication. Facilitating communication and follow-up with clients to keep them informed about the status of their deals and requests is a critical part of your role. You will serve as a liaison to guarantee seamless coordination throughout the sales operations process, from initial contact through to post-sale follow-up.

Required Qualifications
Candidates should have proven experience in a sales operations associate role or account management, preferably within the IT industry. Strong attention to detail and excellent organizational skills are essential to succeed in this position. Exceptional written and verbal communication abilities are required to maintain clear and professional interactions.

Proficiency in using CRM systems and other sales-related tools is necessary. The ability to work efficiently in a fast-paced and dynamic environment is crucial. We seek dependable, quick-thinking individuals who can prioritize tasks effectively. Trustworthiness and the ability to handle confidential information discreetly are also mandatory.

Preferred Qualifications and Benefits
A minimum of three years’ experience preparing sales offers and managing CRM systems is preferred. Joining KIDAN means becoming part of an innovative and ethical organization that values professionalism, excellence, and customer satisfaction.

We offer a supportive and dynamic work environment where your contributions are recognized, and professional growth is encouraged. This is a full-time remote position with a competitive monthly salary range of Rs80,000 to Rs100,000. You will have the opportunity to be part of a team advancing cutting-edge IT management and security solutions on a global scale.

If you are an independent, reliable professional passionate about sales operations and IT, and thrive in a start-up mentality organization focused on halal earnings and ethical practices, KIDAN is the ideal place for you to grow your career. Join us and contribute to shaping the future of IT management and security worldwide.