Customer Service Agent--Bahria Town

Job Summary
IGET Solutions Pvt Ltd is seeking a dedicated Customer Service Representative to join our dynamic team. This role is perfect for individuals with excellent communication skills, a strong customer-centric approach, and the ability to handle inquiries efficiently. As a key point of contact for our customers, you will engage with clients, resolve their concerns, and ensure a consistently high level of satisfaction. Maintaining professionalism and attention to detail throughout every interaction is essential to succeed in this position.

Key Responsibilities
You will be responsible for managing inbound calls promptly and professionally, ensuring smooth service delivery at all times. Active listening is crucial, as you will need to understand customer inquiries thoroughly and respond with clarity and empathy. Maintaining a professional demeanor and using appropriate language in every conversation is mandatory.

Building and nurturing customer relationships is a core part of this role, aimed at enhancing service competitiveness and overall satisfaction. You will efficiently handle inquiries, concerns, and service requests, ensuring accuracy and care in every response. Retaining key discussion points from each interaction is important to provide consistent and informed follow-ups.

Adherence to assigned duty hours is expected, reflecting a strong work ethic and reliability. Your punctuality and commitment to the schedule will contribute to the team’s overall success.

Required Qualifications
Candidates must demonstrate excellent English communication skills, both verbal and written, to effectively engage with customers. Strong active listening skills are essential to accurately interpret and address customer needs.

Attention to detail is critical, as you will need to remember and apply important discussion points during conversations. A professional attitude and appropriate language use in all customer interactions are required to maintain the company’s standards.

Proven experience in managing inbound calls and delivering quality customer service is necessary. Additionally, a commitment to punctuality and strict adherence to scheduled work hours is expected. A focus on customer engagement and satisfaction will help foster positive and lasting relationships.

Preferred Qualifications and Benefits
We offer a competitive salary package of up to Rs. 80,000 per month. The position follows a night shift schedule from 5:00 PM to 2:00 AM. This is a full-time, in-person role based at our office located on the 1st Floor, Plaza #12, Hadi Heights, Canal Gardens Main Road, DD-Block Sector D, Bahria Town, Lahore.

Our company values employee dedication and rewards performance with annual bonuses. You will have the opportunity to participate in various company events such as annual dinners, cricket matches, gaming nights, and team dinners, all designed to promote team spirit and engagement.

Additionally, outstanding performers can earn performance-based cash prizes as recognition for their hard work and commitment.

This role offers a vibrant and supportive work environment with opportunities for professional growth and collaboration. If you are passionate about delivering exceptional customer service and thrive in a structured, professional setting, IGET Solutions Pvt Ltd is the ideal place to advance your career.