IT Support Officer

Job Summary
The IT Support Officer will act as the primary point of contact for technical support within the organization, providing essential assistance to staff across various departments. This role focuses on troubleshooting hardware, software, and network issues, managing user accounts, and maintaining internal IT systems to ensure seamless daily operations. The IT Support Officer will deliver hands-on support and escalate more complex problems to senior IT personnel when necessary, enabling effective use of technology resources throughout the company.

Key Responsibilities
- Deliver Level 1 technical support to internal users via chat, email, and remote access tools, ensuring timely resolution of common IT issues.
- Set up and maintain employee workstations, including configuring user accounts and managing access permissions to safeguard organizational data.
- Install, configure, and troubleshoot software and hardware problems promptly to minimize downtime.
- Support cloud-based platforms such as Office 365, Google Workspace, and project management applications, assisting users with access and functionality.
- Monitor system performance regularly and perform routine maintenance to maintain optimal IT infrastructure health.
- Document all support requests and resolutions thoroughly for tracking, reporting, and continuous improvement purposes.
- Escalate complex technical issues to senior IT staff or external vendors when necessary to ensure timely and effective problem resolution.
- Facilitate IT-related onboarding and offboarding processes by setting up new accounts and deactivating access for departing employees.
- Assist with IT asset management, including tracking hardware and software inventory to maintain accurate records.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Between 1 to 3 years of experience in IT support or a helpdesk environment.
- Strong understanding of Windows operating systems and basic networking concepts.
- Experience using ticketing systems and remote desktop support tools to manage and resolve user issues efficiently.
- Familiarity with Microsoft Office Suite, Google Workspace, and fundamental system administration tasks.
- Excellent troubleshooting and problem-solving skills to diagnose and resolve technical challenges effectively.
- Strong communication and interpersonal skills to interact professionally with users at all levels.
- Ability to work independently while managing time and priorities efficiently.

Candidates should be comfortable with the offered salary range of Rs40,000 to Rs50,000 per month. This is a full-time, in-person position based at the company’s office. Interested applicants are encouraged to submit their applications before the deadline on June 16, 2025.

This role offers an excellent opportunity to develop your IT support skills in a dynamic environment, working closely with a diverse team and gaining exposure to a variety of technologies and platforms.