E-Commerce Operations Assistant

Job Summary
Travelovers Hub, a specialized retail store located in Gulberg Greens, Islamabad, focusing on outdoor, camping, and travel accessories, is seeking a committed full-time team member to support its eCommerce operations. This in-office role is ideal for candidates eager to develop their career in the growing eCommerce sector within a dynamic retail environment. The position offers a competitive salary, commensurate with the candidate’s skills and experience, and requires physical presence at the Gulberg Greens office. The successful candidate will play a vital role in managing the online store’s daily functions, ensuring seamless product listings, order processing, inventory management, and customer service.

Key Responsibilities
The primary duties include creating and maintaining product listings on the company’s website. This involves uploading high-quality images, writing clear and engaging product descriptions, adding relevant tags, and categorizing items accurately to enhance the shopping experience. Efficient order processing is essential, requiring coordination with courier partners to guarantee timely delivery of products to customers.

Customer service is a critical aspect of this role. The candidate will handle inquiries through various channels such as WhatsApp, phone, and email, providing prompt, professional, and courteous responses. Regular updates of stock levels and inventory management are necessary to prevent discrepancies and ensure product availability.

The role also involves basic content formatting for product descriptions, with a preference for candidates who have good English language skills. Daily website management tasks must be performed to maintain smooth online store operations. Additionally, the candidate will collaborate with the design and marketing teams to coordinate ad creatives and promotional materials, supporting marketing campaigns and enhancing brand visibility.

Required Qualifications
Candidates should possess a basic understanding of eCommerce platforms, with experience in WordPress and WooCommerce considered a strong advantage. Familiarity with product listing procedures and order fulfillment processes is essential to perform the role effectively.

Proficiency in basic computer skills is required, including the use of MS Excel, internet browsing, and WhatsApp Web. The ability to read and write English effectively is important for content creation and customer communication. The ideal candidate will demonstrate responsibility, organizational skills, and attention to detail to manage multiple tasks efficiently.

While previous experience in a similar eCommerce role is beneficial, it is not mandatory. Enthusiastic individuals willing to learn and grow within the company are encouraged to apply.

Preferred Qualifications and Benefits
Though not explicitly stated, candidates with prior experience in eCommerce or retail environments will have an advantage. The role offers an opportunity to work closely with marketing and design teams, providing valuable cross-functional experience.

The salary will be discussed and finalized after the interview, based on the candidate’s qualifications and experience. This position provides a platform for career growth in the eCommerce domain within a well-established retail business.

Interested applicants are encouraged to apply promptly to become part of the Travelovers Hub team and contribute to the success of its online store operations.