Customer Support Executive - Inbound

Job Summary
Pinnacle is looking for motivated and skilled Customer Support Executives to join our inbound services team. The successful candidates will play a vital role in delivering outstanding customer service by engaging with customers through phone, email, and chat. This position demands clear and effective communication to address inquiries about products, pricing, and availability while strictly following company policies and communication protocols. We seek team-oriented individuals who demonstrate excellent collaboration skills and a proactive mindset to resolve customer complaints swiftly and professionally.

Key Responsibilities
- Engage with customers via phone, email, and chat, providing timely, accurate, and helpful information.
- Address questions related to product details, pricing, and availability with confidence and clarity.
- Adhere consistently to company communication procedures, guidelines, and policies to maintain service quality.
- Work collaboratively with team members to ensure seamless operations and enhance overall customer satisfaction.
- Manage customer complaints efficiently by offering appropriate solutions and alternatives within designated timeframes, ensuring a positive customer experience.

Required Qualifications
- Fluency in English, both spoken and written, is essential for this role.
- A minimum of 2 years of relevant experience in customer support, preferably in an international environment, is required.
- Strong multitasking capabilities combined with excellent organizational and prioritization skills.
- Exceptional phone etiquette and strong verbal, written, and interpersonal communication skills are critical to success in this role.

Preferred Qualifications and Benefits
- Prior experience handling international customer support is highly valued and will be considered an advantage.
- We offer a comprehensive benefits package including health insurance, EOBI coverage, performance-based salary increments, transportation allowance, and attendance incentives.
- Candidates must be available to work evening and night shifts as per operational requirements.
- The work schedule consists of five working days per week, supporting a healthy work-life balance.
- This is a full-time position based in DHA Phase 2 Extension, Karachi.
- The monthly salary ranges from Rs55,000 to Rs75,000, commensurate with experience and performance.

Candidates interested in this opportunity should be prepared to confirm their availability for evening and night shifts, fluency in English, and relevant international customer support experience during the application process. This role offers a dynamic and supportive work environment with clear opportunities for career growth and performance-based rewards. Join Pinnacle and contribute to delivering exceptional customer experiences while advancing your professional journey.