Customer Support Representative – Night Shift (US Clients)

Job Summary
We are looking for a dedicated Customer Support Representative to join our night shift team, providing outstanding service to US-based clients. This is a full-time, in-office position based in Lahore, focused primarily on managing customer communications through email and live chat, with occasional phone support. The ideal candidate will have strong English communication skills and a genuine commitment to long-term career growth within our company.

Key Responsibilities
The primary responsibility is to respond promptly and professionally to customer inquiries via email and live chat, with phone support as needed. You will be expected to deliver accurate, timely solutions to customer issues while maintaining a courteous and helpful tone at all times. Thorough documentation of all client interactions is essential to ensure records are current and comprehensive.

Collaboration with internal teams is crucial for resolving complex customer problems efficiently. You will need to follow established communication protocols to maintain consistency and quality in all interactions. Additionally, you will be encouraged to provide suggestions for process improvements that enhance overall customer satisfaction and service delivery.

Required Qualifications
Candidates must be fluent in both written and spoken English, as clear communication is vital for this role. A minimum of one year of experience supporting US-based clients is required to ensure familiarity with client expectations and cultural nuances. Strong multitasking skills, excellent time management, and effective problem-solving abilities are essential to handle the dynamic nature of customer support.

This role demands a serious commitment to long-term employment; therefore, students and fresh graduates are not eligible. We seek professionals who are ready to grow with the company and contribute consistently over time.

Preferred Qualifications and Benefits
Experience with CRM tools is advantageous and will help you navigate customer interactions more efficiently. Please note that this position is strictly in-person at our Lahore office; remote work options are not available.

The role offers a supportive and growth-oriented environment where you can develop your skills and advance your career. Immediate availability is preferred to ensure a smooth onboarding process. The night shift hours are from 6:00 PM to 4:00 AM, catering specifically to US client time zones.

The monthly salary for this position ranges from Rs45,000 to Rs80,000, reflecting experience and performance. Applicants will be asked about their current location, willingness to work night shifts, and relevant experience supporting US clients during the hiring process.

This opportunity is ideal for candidates seeking a stable, full-time role with clear prospects for professional development within a reputable organization. If you are committed, communicative, and eager to contribute to a customer-focused team, we encourage you to apply.