Call Center Representative

Job Summary
TecNex Solutions is inviting enthusiastic fresh candidates to join our call center team as Customer Service Representatives. Situated near Chandni Chowk, Satellite Town, Rawalpindi, this position is ideal for individuals fluent in English with strong communication skills who are eager to launch their careers in a professional and supportive setting. This role offers a unique opportunity to grow within the call center industry while working night shifts aligned with US timings. If you are passionate about learning, committed to delivering excellent customer service, and ready to work Monday to Friday nights with occasional Saturdays, we encourage you to apply.

Key Responsibilities
As a Customer Service Representative, you will be responsible for handling both inbound and outbound customer calls with professionalism and efficiency. Your primary focus will be to provide accurate information and resolve customer inquiries promptly, ensuring a positive experience for every caller. Maintaining a courteous and friendly attitude during all interactions is essential. You will be expected to follow company policies and procedures strictly to uphold service standards. Active participation in training sessions is required to continually enhance your skills and performance. Collaboration with team members and supervisors will be key to achieving departmental goals and contributing to the overall success of the team.

Required Qualifications
We welcome fresh candidates with no prior experience, making this an excellent entry point into the call center industry. Proficiency in English, both speaking and listening, is mandatory to communicate effectively with customers. Candidates should be located near Satellite Town, Chandni Chowk, Rawalpindi, or have reliable means to commute to the office daily. The role requires availability to work night shifts from 6:30 PM to 4:30 AM, Monday through Friday, with occasional Saturdays as needed. A strong passion for learning and a desire for professional growth within the call center sector are essential qualities for success in this position.

Preferred Qualifications and Benefits
This is a full-time, entry-level role with comprehensive training provided to ensure you have the tools and knowledge needed to excel. TecNex Solutions offers a friendly, professional, and supportive work environment that prioritizes your development and career progression. The salary package ranges from Rs40,000 to Rs100,000 per month, complemented by performance-based bonuses to reward your dedication and achievements. With consistent night shift hours, you will benefit from a predictable schedule that allows for work-life balance. Additionally, there are ample opportunities for career advancement within the company based on your performance and commitment.

Join TecNex Solutions and embark on a rewarding career path where your growth and success are valued. This role requires in-person attendance at our Rawalpindi office. If you are ready to embrace a challenging yet supportive environment and develop your skills in a dynamic call center setting, we look forward to receiving your application.