International Customer Support

Job Summary
We are seeking a dedicated Customer Support Executive to join our team for the night shift. This full-time position requires working onsite from 9 PM to 6 AM, providing direct support to our customers. The successful candidate will be instrumental in delivering outstanding customer service by promptly addressing inquiries and resolving issues effectively. This role offers a competitive monthly salary of up to Rs 50,000 and is ideal for individuals who excel in a fast-paced environment and are passionate about enhancing the customer experience.

Key Responsibilities
The Customer Support Executive will be responsible for managing customer interactions across multiple channels, including phone, email, and chat. You will provide accurate and detailed information regarding our products and services, ensuring customers receive clear and helpful guidance. Troubleshooting and resolving customer issues efficiently is a critical part of this role, requiring strong problem-solving skills and attention to detail.

Additionally, you will document and track all customer interactions to maintain quality standards and facilitate follow-up actions when necessary. Identifying opportunities to improve customer service processes will also be part of your responsibilities, contributing to the continuous enhancement of our support operations. Collaboration with internal teams is essential to address and resolve complex customer concerns, ensuring a seamless customer experience.

Required Qualifications
Candidates must possess excellent verbal and written communication skills to interact effectively with customers and internal stakeholders. Strong problem-solving abilities are essential to manage and resolve a variety of customer issues promptly. The ability to multitask efficiently while maintaining organizational skills is crucial to handle the dynamic nature of this role.

Preferred Qualifications and Benefits
While not explicitly stated, candidates who demonstrate adaptability to night shift work and a proactive approach to customer service will thrive in this position. The role offers a competitive salary package of up to Rs 50,000 per month, reflecting the importance of the position within the company.

If you are passionate about delivering exceptional customer service, have the required skills, and are comfortable working night hours onsite, we encourage you to apply for this opportunity to join our dedicated support team.