Technical Customer Support Analyst

Job Summary
Paysys Labs is looking for a motivated and detail-focused Technical Customer Support Executive to join our growing team. This entry-level position is perfect for recent graduates or individuals with up to five months of experience who are eager to start their career in technical support. The role provides hands-on exposure to project monitoring, client communication, and troubleshooting technical issues within a fast-paced and dynamic work environment.

Key Responsibilities
You will be responsible for monitoring ongoing projects during your assigned shifts to ensure seamless and uninterrupted operations. Prompt communication with clients is essential, especially in the event of service outages, which must be reported immediately through designated channels. Handling client inquiries professionally and efficiently via JIRA, email, or phone is a core part of the role.

Regularly reviewing application and database statistics is required, with a focus on memory usage, storage capacity, and network connectivity to identify potential issues early. When internal network problems arise, you will escalate these promptly to the Network and Infrastructure team to ensure timely resolution. Maintaining clear, courteous, and effective communication is critical to enhancing client satisfaction. Additionally, you will manage and resolve external support tickets using JIRA and email platforms, ensuring all client concerns are addressed promptly.

Required Qualifications
Candidates must hold a Bachelor’s degree in Computer Science, Engineering, or a related technical field. This role welcomes fresh graduates or those with up to five months of experience in customer or technical support roles. A basic understanding of Linux operating systems and command-line operations is essential, along with the ability to write and comprehend simple SQL queries.

Strong problem-solving skills paired with excellent communication abilities are necessary to succeed in this position. A customer-focused mindset and a genuine passion for delivering outstanding service are highly valued. The ability to work independently while also collaborating effectively within a team environment is important for day-to-day success.

Preferred Qualifications and Benefits
This is a full-time, on-site position based in Karachi. Preference will be given to candidates who can reliably commute or are willing to relocate before starting work. The monthly salary ranges from Rs40,000 to Rs50,000, reflecting the entry-level nature of the role.

Joining Paysys Labs offers a valuable opportunity to gain practical experience in a growing technology company. You will develop essential skills in technical support and customer service, setting a strong foundation for your career. The role provides a supportive and fast-paced environment where you can grow professionally and contribute meaningfully to client satisfaction and operational excellence.

Interested candidates are encouraged to apply through Paysys Labs’ official recruitment channels. This position is ideal for those looking to build a career in technical customer support and thrive in a collaborative, technology-driven workplace.