Client Success Trainee

Job Summary
Cube Healthcare Systems, a subsidiary of a prominent Healthcare Technology Company based in Michigan, USA, is a leader in delivering innovative healthcare IT solutions across the United States. As the largest company on the KP IT board, Cube Healthcare Systems is expanding its footprint in healthcare IT services and product development. The company specializes in revenue management services for US clients, powered by its flagship product, ALTUMED—a state-of-the-art Revenue Cycle Management software that streamlines and automates medical billing processes. Operating from its main office in Abbottabad, Pakistan, the local teams are committed to providing outstanding client service and driving business growth.

Key Responsibilities
- Gain a thorough understanding of medical billing and Revenue Cycle Management processes.
- Complete all assigned training modules within the specified timeframe.
- Successfully clear the final evaluation, including assessments, presentations, and interviews after six months of training.
- Carry out daily, weekly, and monthly tasks as delegated by the line manager.
- Ensure patient information is accurate, complete, and maintained according to company standards.
- Manage the billing cycle efficiently, adhering to the standard work practices taught during training.
- Monitor and respond to emails promptly, maintaining professionalism in all communications.
- Perform additional duties as assigned by the line manager to support team and organizational goals.

Required Qualifications
- Bachelor’s or Master’s degree in science or related disciplines such as D-Pharm, Economics, BBA, MBA, or equivalent (applications from currently enrolled students will not be considered).
- Strong verbal and written communication skills in English, with the ability to clearly express ideas.
- Excellent listening skills to accurately comprehend and address client needs.
- Prior experience in customer service or related roles is preferred.
- Proven experience in Client Relationship Management or direct client interaction.
- Ability to work effectively within a team and contribute positively to group objectives.
- Proficiency in handling telephone communications professionally and courteously.
- Strong analytical and critical thinking skills to resolve issues and meet client expectations.
- Self-motivated, with the ability to take initiative and complete tasks efficiently with minimal supervision.
- Quick learner with a proactive work approach.
- Solid knowledge of the US healthcare industry and its regulatory environment.
- Ability to read, analyze, and interpret complex documents accurately.
- Proficient in Microsoft Office applications including Excel, Word, and Outlook.
- Comfortable using email, internet search engines, and payer websites effectively.
- Ability to work under pressure and meet deadlines in a target-driven environment.

Preferred Qualifications and Additional Information
- Candidates with call center experience will be given preference.
- Previous internships or office work experience is advantageous.
- Preference will be given to candidates from the Hazara Division, KPK; however, applications from across Pakistan are welcome.
- This is a full-time, in-person position with working hours from 5:30 PM to 2:00 AM.
- Proficiency in English is preferred.
- The application deadline is July 22, 2025.

Cube Healthcare Systems offers a dynamic and growth-oriented work environment within the healthcare IT sector. We encourage motivated, detail-oriented professionals eager to contribute to a fast-growing company to apply and join our dedicated team.