Customer Experience and Marketing Coordinator

Job Summary
Tillah Gota, a renowned clothing brand known for its exquisite gota work and rich cultural craftsmanship, is looking to hire a Customer Experience & Marketing Coordinator. Based in Johar Town, Lahore, this role offers a unique chance to actively contribute to the brand’s growth by enhancing customer satisfaction and driving impactful marketing efforts. The ideal candidate will have a passion for fashion marketing and branding, combined with a strong commitment to delivering outstanding customer experiences. This position is perfect for someone eager to work in a dynamic environment where creativity and customer focus are highly valued.

Key Responsibilities
The Customer Experience & Marketing Coordinator will take the lead in shaping and executing brand development strategies that reinforce Tillah Gota’s unique identity. You will be responsible for planning and implementing both digital and offline marketing campaigns designed to boost sales and deepen customer engagement. Building and nurturing strong relationships with customers is essential, ensuring that every interaction across various communication channels reflects exceptional service standards.

Generating customer inflow through innovative promotions, influencer collaborations, and community engagement activities will be a key part of your role. You will also monitor customer feedback and stay attuned to market trends, using these insights to recommend improvements in products and services. Close collaboration with the design and sales teams is crucial to ensure that all branding efforts align with customer expectations and market demands.

Additionally, you will work to enhance brand visibility and awareness by managing social media platforms and optimizing retail touchpoints, helping Tillah Gota maintain a strong presence both online and offline.

Required Qualifications
Candidates must hold a Bachelor’s degree in Marketing, Business, Fashion Management, or a related discipline. A proven track record of 2 to 4 years in marketing, branding, or customer service is required, preferably within the fashion retail industry. Strong communication and interpersonal skills are essential to effectively engage with customers and collaborate with internal teams.

The role demands creative and strategic thinking to support brand growth initiatives. Familiarity with digital marketing tools, content creation, and social media management is also necessary to successfully execute marketing campaigns and enhance customer engagement.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with experience in influencer marketing, community engagement, and a deep understanding of fashion trends will find themselves well-suited for this role. The position offers a full-time, in-person work environment in Johar Town, Lahore, with a competitive monthly salary ranging from Rs50,000 to Rs80,000.

Interested applicants are encouraged to apply before the deadline on June 27, 2025. Joining Tillah Gota means becoming part of a brand that beautifully blends tradition with contemporary style, committed to delivering exceptional fashion experiences to its customers. This is an excellent opportunity to grow professionally within a respected and culturally rich fashion label.