Customer Support Representative (Ecommerce)

Job Summary
We are looking for a committed and personable Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing timely support. You will engage with customers through multiple communication channels, including phone, email, and live chat, while consistently demonstrating a positive and empathetic approach. Your efforts will directly contribute to enhancing customer satisfaction and fostering long-term relationships.

Key Responsibilities
As a Customer Service Representative, your main duties will include interacting with customers to promptly respond to their questions and resolve any concerns. You will manage communications across various platforms such as phone calls, emails, and live chat sessions, ensuring a seamless and professional experience. Delivering exceptional customer service is paramount, which involves maintaining a courteous and empathetic attitude at all times. Additionally, you will provide accurate information and timely solutions to meet customer needs and ensure their satisfaction.

Required Qualifications
To succeed in this role, strong verbal and written communication skills are essential. Candidates with a Bachelor’s degree in Marketing or a related field will be preferred, as this background supports a better understanding of customer engagement strategies. Previous experience working in a call center environment is advantageous, as it equips you with the skills to handle high volumes of customer interactions efficiently and professionally.

Preferred Qualifications and Benefits
Experience in the eCommerce or IT sectors will be considered a valuable asset, given the nature of our business and customer base. This position is full-time, with working days from Monday to Friday, following a morning shift schedule. The role is based at our office located on Main Shahrah-e-Faisal, requiring in-person attendance. We offer a competitive monthly salary ranging from Rs30,000 to Rs40,000, reflecting your skills and experience.

If you are a motivated individual with a passion for delivering outstanding customer service and meet the qualifications outlined above, we invite you to apply and become an integral part of our team. This is an excellent opportunity to grow your career in a supportive and professional environment.