Customer Care Officer

Job Summary
We are looking for a motivated and customer-focused Customer Care Officer to join our team at our office on II Chundrigar Road, Karachi. This full-time position is an excellent opportunity for fresh graduates who are eager to build their career in customer service within a fast-paced and dynamic environment. The successful candidate will be responsible for handling inbound customer calls, addressing inquiries, and ensuring a high standard of customer satisfaction. This role offers a competitive monthly salary ranging from Rs37,000 to Rs40,000.

Key Responsibilities
The Customer Care Officer will be the first point of contact for customers calling into the organization. The primary duties include professionally managing inbound calls and providing accurate information to resolve customer queries efficiently. The role demands excellent communication skills to ensure customer concerns are addressed promptly and effectively, contributing to overall customer satisfaction. Additionally, maintaining detailed records of customer interactions and conducting necessary follow-ups will be essential to support ongoing service quality and customer relationship management.

Required Qualifications
Candidates must hold a graduation degree, which is a mandatory requirement for this role. Proficiency in both Urdu and English communication is essential to interact effectively with a diverse customer base. Basic computer skills are required to manage customer records and perform follow-up activities accurately. The ideal candidate should exhibit confidence and a friendly demeanor, fostering positive interactions with customers and enhancing their experience.

Preferred Qualifications and Benefits
This position is particularly suitable for fresh graduates who are enthusiastic about starting their career in customer service. The role offers a full-time work schedule, providing stability and an opportunity to gain valuable experience in a professional setting. The office location on II Chundrigar Road places the employee in a vibrant and dynamic work environment. Applicants should be under the age of 30 to be considered for this opportunity. The salary package is competitive and reflects the responsibilities and expectations of the role.

This role is perfect for individuals who are passionate about delivering excellent customer care and are looking to grow within a reputable organization. If you meet the qualifications and are eager to contribute positively to our customer service team, we encourage you to apply and take the first step toward a rewarding career.