Customer Service Representative

Job Summary
We are seeking motivated and adaptable candidates to join our STR project team in a fast-paced support environment. The ideal individual will excel in rotational shift schedules and demonstrate quick thinking to deliver exceptional customer service across multiple communication channels. This role focuses on providing timely, accurate, and professional assistance to guests, ensuring clarity and a positive experience in every interaction.

Key Responsibilities
- Deliver high-quality support to guests through chat, email, and phone, addressing inquiries promptly and effectively.
- Assist guests with various administrative tasks and account-related questions, ensuring accuracy and attention to detail.
- Communicate clearly and professionally to resolve guest concerns efficiently, maintaining a courteous and helpful demeanor at all times.
- Uphold professionalism and accuracy in all written and verbal communications, ensuring consistency and clarity.

Required Qualifications
- Strong command of English, both written and spoken, with fluency in a neutral accent to ensure clear communication.
- Excellent grammar skills and the ability to write error-free messages.
- Good typing speed and a quick aptitude for learning new software and systems.
- Flexibility to work rotational shifts, adapting to varying schedules as required by the project.

Preferred Qualifications and Benefits
- At least one year of experience as a Customer Service Representative (CSR) is preferred, demonstrating familiarity with customer support environments.
- Fluency in English with an American accent is considered an advantage.
- Competitive monthly salary ranging from Rs. 75,000 to Rs. 80,000, reflecting skills and experience.
- Annual salary increments and performance-based bonuses to reward dedication and results.
- Paid training period with immediate hiring, ensuring a smooth onboarding process.
- Additional benefits including fuel allowance, leave encashment, and paid leave to support employee wellbeing.
- A supportive and collaborative work environment that encourages professional growth and a healthy work-life balance.
- Opportunities for career advancement within a dynamic and career-oriented organization.

This is a full-time position with immediate openings. Candidates who demonstrate strong communication skills, adaptability to shift work, and a commitment to excellent customer service are encouraged to apply. Join our team and contribute to delivering outstanding guest experiences in a fast-paced, rewarding setting.