AUTO CAB TRAINED CSR

Job Summary
A UK-based taxi company expanding its operations into Pakistan is seeking a full-time Customer Service Representative (CSR) to join their Islamabad office. The successful candidate will have experience working with UK clients, particularly in cab dispatching and booking. This role demands professionalism in handling customer interactions, efficient management of bookings, and providing support to both customers and drivers to ensure seamless service delivery. This is an excellent opportunity to be part of a growing international company and contribute to its success in a dynamic environment.

Key Responsibilities
The Customer Service Representative will be responsible for answering incoming telephone calls promptly and maintaining a professional tone at all times. Delivering consistent, high-quality customer service to all clients is essential. The role involves providing accurate fare quotations and allocating bookings to drivers by considering scheduling and driver locations. Handling customer complaints effectively and resolving issues in a timely manner is critical to maintaining customer satisfaction. Additionally, the CSR will address queries from customers, drivers, and dispatch teams to ensure clear and effective communication across all parties.

Required Qualifications
Candidates should ideally have experience using AUTOCAB software, which is preferred but not mandatory. Professional telephone etiquette and a calm demeanor under pressure are essential. Exceptional customer service skills, combined with strong planning, organizational, and written communication abilities, are required. The ability to interact confidently with personnel at various levels within the company is important. Candidates must demonstrate the capacity to plan ahead and work efficiently under pressure. Flexibility to work rotating shifts, including weekends, is necessary. Proficiency in British English is preferred to effectively communicate with UK clients. The role requires willingness to work both day and night shifts, with a minimum of 9 hours per shift. A self-motivated attitude, along with a courteous and flexible work ethic, will help the candidate thrive in this position.

Preferred Qualifications and Benefits
This position offers direct employment with a reputable UK-based company, providing a stable and secure work environment. The salary package ranges from Rs. 90,000 to Rs. 100,000 per month, with additional overtime pay available. The final salary will depend on the candidate’s experience and performance. There are ample opportunities for financial and professional growth within the company. The workplace is located in Islamabad, near E11, offering a friendly and supportive atmosphere. Candidates with 1-2 years of relevant experience in customer service or cab dispatching are encouraged to apply.

This role is ideal for individuals seeking to develop their career while supporting UK clients and contributing to the expansion of an international taxi firm. If you are organized, customer-focused, and ready to work in a fast-paced environment, we invite you to apply for this exciting opportunity.