Sr Associate Technical Client Support

The Senior Associate Technical Client Support position, based in Islamabad, operates on a night shift within the Operations Group. This role is centered on providing expert technical support for a global business intelligence tool used by clients in the US, Pakistan, India, and the Philippines. It offers an excellent opportunity to build deep product knowledge and technical skills while efficiently resolving complex client issues. The role also involves becoming a subject matter expert, supporting team training efforts, and contributing to internal process improvements. Candidates who thrive in a dynamic, problem-solving environment and enjoy delivering results will find this position highly rewarding.

Key Responsibilities
Provide high-quality technical application support with minimal supervision, ensuring client issues are resolved effectively and long-term solutions are delivered. Act as the primary contact for complex client problems and serve as a resource for junior team members. Assist and train non-technical client support teams and other departments as required. Participate in new hire onboarding by delivering training on products, tools, and processes, while offering constructive feedback to enhance training programs. Engage in internal projects by providing insights to improve systems and suggesting innovations focused on LEAN methodologies and automation. Maintain an advanced understanding of supported products, including their functionality, customer requirements, and known technical issues.

Required Qualifications
A Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field is essential. Candidates should have 2 to 4 years of experience in a customer-facing technical support role, preferably with Market Intelligence (MI) or CIQ products. Strong technical skills are required, including proficiency with Windows platforms, CRM systems, and familiarity with various logging systems. The ability to analyze network captures and product error logs is critical. Excellent written and verbal communication skills in English are necessary to explain technical concepts clearly to non-technical audiences. Proficiency in MS Office applications such as Word, Excel, and PowerPoint is expected. Strong organizational skills are important for collecting, analyzing, and summarizing data to produce clear reports and documentation. Demonstrated ability to influence client satisfaction by resolving complex technical challenges is highly valued.

Preferred Qualifications and Benefits
Experience with running network captures and handling product error logs is desirable. Candidates with a background in training and mentoring new hires will have an advantage. This role offers the chance to work with a globally recognized leader in financial information and technology. Employees benefit from continuous learning resources and career growth opportunities within a meritocratic environment that values accountability and exceptional performance. Comprehensive benefits include health and wellness coverage, flexible time off, financial planning support, family-friendly perks, and employee discounts. The company is committed to diversity, equity, and inclusion, promoting equal opportunity employment practices.

S&P Global Market Intelligence combines financial and industry data, research, and news to provide vital intelligence that supports decision-making worldwide. The organization values integrity, discovery, and partnership, fostering a collaborative and innovative workplace culture. Joining this team means contributing to a global leader that empowers clients to make confident, data-driven decisions while supporting a culture of progress and inclusion.