QA Manager

Job Summary
Contour Software, a subsidiary of Constellation Software Inc., has grown rapidly to over 2,000 employees across Karachi, Lahore, and Islamabad in under 14 years. As part of a top 10 global software company, Contour offers a dynamic environment for professionals to build long-term careers across a diverse portfolio of enterprise solutions serving more than 100 industry domains worldwide. Within this ecosystem, CSIPay—a Jonas company under Constellation—focuses on delivering seamless payment processing solutions to clients in the USA and Canada, driving enhanced revenue control, market reach, and customer satisfaction.

We are seeking a skilled and motivated QA Manager to lead our expanding Quality Assurance team based in Karachi. This leadership role will oversee the technical delivery and development of QA efforts, ensuring high-quality standards across division projects and product releases. The QA Manager will collaborate closely with development, product, and project management teams, playing a pivotal role within the division’s R&D function.

Key Responsibilities
- Lead and manage the QA team responsible for division projects and software releases, ensuring timely and quality delivery.
- Define, implement, and maintain comprehensive QA strategies, test plans, and processes aligned with business goals.
- Oversee both manual and automated testing activities, ensuring alignment with project timelines and objectives.
- Collaborate cross-functionally to integrate QA seamlessly into development cycles and workflows.
- Review pull requests related to test automation code, providing constructive feedback to maintain code quality and adherence to standards.
- Establish and enforce best practices and coding standards within the automation framework.
- Monitor, analyze, and report QA metrics, risks, and test outcomes to relevant stakeholders.
- Foster team growth through coaching, mentoring, and knowledge sharing initiatives.
- Promote a culture of quality, accountability, and continuous improvement within the QA team.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- At least 7 years of experience in Quality Assurance, including a minimum of 2 years in a leadership or management capacity.
- Proven expertise in manual and automated testing environments.
- Strong communication skills with the ability to articulate technical concepts clearly.
- Excellent analytical and problem-solving abilities with a keen eye for detail.

Technical Skills
- Proficiency in reviewing and contributing to test automation codebases, ensuring quality and best practices.
- Hands-on experience with API automation tools such as RestAssured and Postman.
- Expertise in UI automation frameworks including Selenium and Playwright.
- Familiarity with BDD frameworks like Cucumber using Java and Gherkin syntax.
- Skilled in test planning, test case design, defect management, and backend testing using SQL.
- Knowledge of Agile/Scrum methodologies, version control systems (Git), and CI/CD tools such as Jenkins.

Leadership & Interpersonal Skills
- Strong leadership and team management capabilities.
- Excellent interpersonal and stakeholder management skills.
- Ability to lead with empathy and foster high team engagement.
- Experience managing cross-functional teams and complex projects.

Preferred Qualifications and Benefits
- Competitive market-leading salary package.
- Comprehensive medical coverage for employees and dependents, including parents.
- Provident fund and performance-based bonuses.
- Home internet subsidy and conveyance allowance.
- Profit-sharing plan for tenured employees.
- Life insurance and child care facilities.
- Company-provided meals and recreational areas for in-house activities.
- Professional development budget and occasional on-shore training opportunities.
- Supportive and inclusive work environment with leave encashment options.

Contour Software is committed to fostering a respectful, inclusive workplace that values diverse perspectives and experiences. We provide equal employment opportunities and reasonable accommodations for individuals with special needs. Candidates requiring assistance during the application process are encouraged to contact our HR team. Your unique talents and abilities will be welcomed and valued here.