Customer Care Executive

Job Summary
A prominent telecom company based in Karachi is looking for a committed Customer Care Executive (Premium) to join their growing team. This full-time position offers a competitive salary package with additional incentives. The role involves direct interaction with customers, ensuring they receive top-tier service and support. The ideal candidate will be a graduate, fluent in English, and have prior experience working in an English-speaking call center environment. This is an excellent opportunity for professionals who are passionate about customer service and want to advance their career in the telecom industry.

Key Responsibilities
The Customer Care Executive will be responsible for promptly and accurately addressing customer inquiries. Providing personalized service is essential to maintain high levels of customer satisfaction. The role requires assessing each customer’s needs carefully and offering appropriate solutions tailored to their concerns. When issues cannot be resolved immediately, the executive must escalate them to supervisors for further assistance. Maintaining detailed and accurate records of all customer interactions and transactions is critical to ensure consistency and quality in service delivery. Additionally, the executive will provide constructive feedback aimed at enhancing the overall customer experience and improving chat processes, contributing to continuous service improvement.

Required Qualifications
Candidates must hold a graduation degree from a recognized institution. Excellent fluency in English, both spoken and written, is mandatory to effectively communicate with customers and colleagues. A minimum of one year’s experience working in an English call center environment is required, ensuring familiarity with customer service protocols and the ability to handle diverse customer interactions professionally.

Preferred Qualifications and Benefits
This role offers a competitive monthly salary ranging from Rs. 40,000 to Rs. 45,000, complemented by performance-based incentives. The position also provides the unique opportunity to work on the road, adding variety and engagement to the daily routine. As a full-time role, it offers stability and the potential for career growth within the telecom sector, making it an attractive option for candidates seeking long-term professional development.

This position is ideal for individuals who are customer-oriented, possess strong communication skills, and are motivated to contribute to the success of a leading telecom company by delivering premium customer care services. If you are enthusiastic about creating positive customer experiences and thrive in a dynamic environment, this role offers an excellent platform to showcase your skills and grow your career.