Customer Communication Executive

As a Customer Communication Executive, you will be responsible for managing all customer correspondence across key social media platforms, including Facebook, Instagram, Email and WhatsApp. You will play a crucial role in ensuring our customers receive prompt and accurate responses to their queries, assisting them in placing orders and addressing any concerns they may have.

Responsibilities:

1. Social Media Management:

Monitor and manage customer interactions on Facebook, Instagram, WhatsApp and Email.
Respond to customer inquiries, comments, and messages promptly and professionally.
Engage with customers to build positive relationships and provide product recommendations.

2. Order Processing:

Assist customers in placing orders through social media platforms or website
Ensure accurate order information and payment processing.
Coordinate with our logistics team to track and fulfill orders efficiently.

3. Customer Support:

Address customer concerns, including order status, returns, and exchanges.
Resolve customer complaints and issues in a timely and empathetic manner.
Maintain a high level of product knowledge to assist customers effectively.

4. Feedback and Reporting:

Gather customer feedback and insights from social media interactions.
Provide regular reports on customer communication trends and areas for improvement.
Collaborate with the marketing team to implement customer feedback for product and service enhancements.

5. Stock keeping and inventory control

Qualifications:

Intermediate/Bachelor's degree required in business or similar field
Proven experience in customer service or a related field.
Excellent written and verbal communication skills.
Familiarity with social media platforms, especially Facebook, Instagram, and WhatsApp.
Strong problem-solving and interpersonal skills.
Ability to work independently and as part of a team.
Meticulous attention to detail and the ability to multitask effectively.
Proficient in Excel, Google Docs
Good analytical and interpersonal skills
Fresh Graduates are encouraged to apply
Passion for fashion and knowledge of the latest fashion trends is a plus

Benefits: